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Kód školení: ITILF4R

ITIL® 4 Foundation + exam and retake

This course introduces the fundamentals of IT Service Management (ITSM) based on Version 4 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL® 4 Foundation Certificate examination. Price of exam is included in the price of the course.

ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services. ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™. Learn more about ITIL.

ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.

Training Pack

  • Student Coursebook ITIL® 4 Foundation
  • ITIL Exam Sample Paper
  • Supplementary materials

Target group

ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Obsah školení

Upon successful completion of this course participants will be able to:


  • ITIL Qualification scheme
  • Exam Information
  • IT Service Management
  • Service Consumers
  • Stakeholders
  • Service Offerings
  • Service Relationship model
  • Organization



  • Value
  • Output, Outcome, Costs, Risks


  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain / Build
  • Deliver & Support
  • Value Streams


  • Focus on Value
  • Start where you are
  • Progress Iteratively wich feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate


  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Availability Management
  • Capacity and Performance Management
  • Change Control


  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management


  • Service Desk
  • Service Level Management
  • Service Request Management
  • Example: Regulatory Change

Follow-up training

Itil scheme

Available certifications

When you complete this training, you can register for the following certification/s.

See more info ITIL® 4 Foundation Certificate - EXAM

The following certifications are included in the price of training session.

Předpokládané znalosti

Experience and knowledge of IT computing environments are useful but not essential

Cena školení

22.490,- Kč bez DPH
27.213,- Kč s DPH

Termíny školení

Datum Garantovaný Lokalita Jazyk kurzu Délka kurzu
11. dubna 2022 - Praha Čeština 3 dny Registrovat
18. května 2022 - Praha Angličtina 3 dny Registrovat
12. září 2022 - Praha Čeština 3 dny Registrovat
12. prosince 2022 - Praha Čeština 3 dny Registrovat

Virtuální kurz

Datum Jazyk kurzu Délka kurzu
2. března 2022 Čeština 3 dny Registrovat
7. března 2022 Angličtina 3 dny Registrovat
25. dubna 2022 Angličtina 3 dny Registrovat
2. května 2022 Čeština 3 dny Registrovat
8. června 2022 Čeština 3 dny Registrovat
27. června 2022 Angličtina 3 dny Registrovat
1. srpna 2022 Čeština 3 dny Registrovat
8. srpna 2022 Angličtina 3 dny Registrovat
19. září 2022 Čeština 3 dny Registrovat
7. listopadu 2022 Angličtina 3 dny Registrovat
7. listopadu 2022 Čeština 3 dny Registrovat
19. prosince 2022 Angličtina 3 dny Registrovat

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