Service Manager 9.x Foundations for Process Owners

Kód kurzu: SM110

Tato část není lokalizována

This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course, which focuses on teaching the processes embedded in Service Manager, lasts five days and is a mixture of lectures and hands-on exercises.

Odborní
certifikovaní lektoři

Mezinárodně
uznávané certifikace

Široká nabídka technických
a soft skills kurzů

Skvělý zákaznický
servis

Přizpůsobení kurzů
přesně na míru

Termíny kurzu

Počáteční datum: Individuální

Forma: Prezenční/Virtuální

Délka kurzu: 5 dnů

Jazyk: en/cz

Cena bez DPH: 56 650 Kč

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Počáteční
datum
Místo
konání
Forma Délka
kurzu
Jazyk Cena bez DPH
Individuální Prezenční/Virtuální 5 dnů en/cz 56 650 Kč Registrovat
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Popis kurzu

Tato část není lokalizována

This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course, which focuses on teaching the processes embedded in Service Manager, lasts five days and is a mixture of lectures and hands-on exercises. This course covers software versions 9.5 and the hands-on labs use the version 9.50 applications and version 9.51 server and clients.

This course is designed for new users of Service Manager who are familiar with IT Service Manager (ITSM) Information Technology Infrastructure Library (ITIL) concepts and want to learn how the Service Manager 9.x workflow engine and application platform automates, facilitates, and enforces these key ITSM ITIL processes. Users who are tasked with configuring Service Manager for their organization should attend Service Manager 9.x Technical Configuration.

Cílová skupina

Tato část není lokalizována

Process Owners, project managers, and other managers who are new to Service Manager

Struktura kurzu

Tato část není lokalizována

Upon successful completion of this course, you should be able to:

  • Describe the processes, workflows, key features, and components for the following modules: Employee Self Service (ESS) and Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management, Service Level Management, and Request Fulfillment
  • Use the various Service Manager clients: ESS portal, Web client, Windows client, Service Request Catalog (SRC), Mobility client, and the Service Manager Service portal
  • Manage Service Manager operators and security access to applications and records
  • Describe Smart Analytics and use its various features: Smart Ticket, Smart Search, and Hot Topic Analytics
  • Describe the Service Catalog
  • Describe Service Manager reporting capabilities

Navazující kurzy

Service Manager 9.x Technical Configuration en/cz

Dodavatel: Micro Focus

Oblast: Virtualizace

Cena od:

56 650 Kč bez DPH

Service Manager 9.x Administration en en/cz

Dodavatel: Micro Focus

Oblast: Virtualizace

Cena od:

56 650 Kč bez DPH

Service Manager 9.x Advanced en en/cz

Dodavatel: Micro Focus

Oblast: Virtualizace

Cena od:

56 650 Kč bez DPH

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