ISO/IEC 20000 Introduction

Why should you attend?

 

ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).

By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.

Who should attend?

• Individuals interested in IT Service Management
• Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)  

Obsah školení

Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000