ISO/IEC 20000 Foundation

The training comprises 10 modules, which take a total of approximately 10 hours to complete (one hour per module). The course offers learners an opportunity to learn about critical privacy concepts that are also integral to the CIPM exam.It is not purely a "test prep"course,nor does taking the training guarantee you'll pass your exam.

Obsah školení

Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

Day 2: IT Service Management System (ITSMS) requirements and Certification Exam