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AI+ Customer Service™

Kód kurzu: AP210

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Enhance Customer Experiences: Employ AI-Powered Service Solutions

  • Customer-Centric AI: Redefine service workflows with AI-powered personalization
  • Practical Execution: Implement automation tools to optimize CX and satisfaction
  • Ethical AI Integration: Covers trust-building and responsible AI practices
  • Competitive Edge: Learn to enhance communication and service delivery at scale

Price of the certification exam is included in the price of the course.

4 300 Kč

5 203 Kč s DPH

Výběr termínů
onas
Máte dotaz?
+420 731 175 867 edu@edutrainings.cz

Odborní
certifikovaní lektoři

Mezinárodně
uznávané certifikace

Široká nabídka technických
a soft skills kurzů

Zobrazit soft skills kurzy

Skvělý zákaznický
servis

Přizpůsobení kurzů
přesně na míru

Termíny kurzu

Počáteční datum: Na vyžádání

Forma: Self-paced

Délka kurzu: 8 hodin

Jazyk: en

Cena bez DPH: 4 300 Kč

Registrovat

Počáteční
datum		 Místo
konání		 Forma Délka
kurzu		 Jazyk Cena bez DPH
Na vyžádání Self-paced 8 hodin en 4 300 Kč Registrovat
G Garantovaný kurz

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Kontakt

Popis kurzu

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Master AI-Driven Customer Support:

Learn how to integrate AI-powered chatbots, voice assistants, and automated ticketing for enhanced service.

Improve Customer Satisfaction with AI:

Use AI analytics to personalize interactions and resolve queries efficiently.

Stay Ahead in AI-Powered Customer Experience:

AI-driven customer service is transforming businesses, and companies seek professionals skilled in AI adoption.

Expand Your Career in AI Customer Service:

High demand for AI-powered customer service professionals across e-commerce, SaaS, banking, and telecom sectors.

  • Zendesk
  • Freddy AI
  • Octane AI
  • Rul.ai

Cílová skupina

Tato část není lokalizována

Customer Service Executives: Enhance your skills by integrating AI to optimize customer interactions and service delivery.

Technology Leaders: Leverage AI solutions to transform customer service strategies and improve operational efficiency.

Customer Experience Professionals: Apply AI-driven insights to create personalized, seamless customer journeys.

Students & Fresh Graduates: Develop future-proof skills in AI-driven customer service to stay ahead in the evolving job market.

Business Analysts: Integrate AI tools to analyze customer data and optimize service delivery strategies.

 

Struktura kurzu

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Course Overview

  1. Course Introduction Preview

Module 1: Introduction to Artificial Intelligence (AI) in Customer Service

  1. 1.1 Overview of AI
  2. 1.2 Relevance of AI in Customer Service

Module 2: Understanding AI Technologies

  1. 2.1 Overview of Machine Learning
  2. 2.2 Natural Language Processing (NLP)
  3. 2.3 Deep Learning and Neural Networks
  4. 2.4 AI-Driven Analytics

Module 3: Data Collection and Analysis

  1. 3.1 Gathering Customer Data
  2. 3.2 Data Quality and Integrity
  3. 3.3 Analyzing Data for Insights
  4. 3.4 Applying Insights to Enhance Customer Service

Module 4: Implementing AI Solutions

  1. 4.1 AI Solutions for Customer Service
  2. 4.2 Integration into Customer Service Systems
  3. 4.3 Training and Change Management
  4. 4.4 Measuring the Impact of AI on Customer Service

Module 5: Optimizing Customer Experiences

  1. 5.1 Using AI to Create Personalized Customer Interactions
  2. 5.2 Increasing Service Efficiency with AI
  3. 5.3 Case Studies: Successful AI Implementations in Customer Service

Module 6: Ethical Considerations and Trust

  1. 6.1 Ethical AI Use in Customer Service
  2. 6.2 Building Trust through Transparency
  3. 6.3 Compliance with Data Privacy Regulations

Module 7: Future of AI in Customer Service

  1. 7.1 Emerging Trends and Advancements in AI Technologies
  2. 7.2 Innovative Use Cases for AI in Customer Service
  3. 7.3 Preparing for AI Evolution in Customer Service
  4. 7.4 Ethical and Societal Considerations

Module 8: Creating an AI Strategy for Your Organization

  1. 8.1 Developing Strategic Plan for AI Implementation and Evolution
  2. 8.2 Cultivating an AI-Driven Culture
  3. 8.3 Overcoming Challenges and Measuring Success

Optional Module: AI Agents for Customer Service

  1. 1. What Are AI Agents
  2. 2. Types of AI Agents
  3. 3. Applications and Trends of AI Agents in Customer Service

Předpokládané znalosti

Tato část není lokalizována

Basic understanding of business operations, Digital tools familiarity, fundamental AI/ML concepts

Potřebujete poradit nebo upravit kurz na míru?

onas

produktová podpora

+420 731 175 867

edu@edutrainings.cz

Certifikace

Tato část není lokalizována

50 questions, 70% passing, 90 minutes, online proctored exam

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