Using Splunk IT Service Intelligence

This one-day course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services. Those who will implement Splunk IT Service Intelligence, please enroll in Implementing Splunk IT Service Intelligence instead.

Obsah školení

Module 1 – Navigating ITSI and Service Analyzers

• Identify what ITSI does
• ITSI Dashboards
• Key concepts
• Use Cases
• Examine the ITSI user interface
• Server analyzer
• KPIs
• Roles

Module 2 – Visualizing Services with Glass Tables

• Describe glass tables
• Use glass tables
• Design glass tables
• Planning
• Views
• Edit mode
• Top bar controls
• Configuration bar
• Widget visualization types
• Configure glass tables
• Drill down
• KPIs
• Ad-hoc searches, including predictive
• Service swapping

Module 3 – Managing Episodes

• Define key notable events terms and their relationships
• Multi-KPI alerts
• Notable events
• Notable event groups (Episodes)
• How multi KPI alerts generate notable events
• Based on KPI values
• Based on service(s)
• Based on anomaly detection
• Describe the episodes workflow
• Take ownership
• Change status as needed
• Comment as needed
• Work with episodes
• Episode review
• Update an episode
• Investigate details
• Impact tab
• Timeline tab
• Similar Episodes tab
• Add comments
• Search
• Take action
• Integrations
• Views
• Filters

Module 4 – Investigating Issues with Deep Dives

• Describe deep dive concepts and their relationships
• Default
• Custom
• Swim lanes
• Use default deep dives
• Create and customize new custom deep dives
• Add and configure swim lanes
• Metric lane
• KPI lane
• Event lane
• Customize swim lane views
• Bulk actions
• State and level thresholds
• Graph rendering
• Entity and anomaly overlays
• Overlays as lanes
• View modules
• Describe effective workflows for troubleshooting