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This experience demonstrates how individuals across different roles must learn to share, collaborate, and work toward a common goal to achieve positive outcomes and drive innovation. Business product owners, developers, site reliability engineers, and engineers will especially benefit from experiencing this scenario, which includes some technical aspects that rely on working with software systems. You will know how to deliver continuous value to customers through an enhanced understanding of changing customer needs and the ability to more rapidly get new ideas to market. Our instructors will share experiences and best practices learned from engaging directly with customers during Red Hat services engagements.