Kód školení: ITIL4CDS
This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Understand the concepts and challenges relating to the following across the service value system:
Understand how to use a ‘shift left’ approach
Know how to plan and manage resources in the service value system:
Understand the use and value of information and technology across the service value system:
Know how to use a value stream to design, develop and transition new services
Know how the following ITIL practices contribute to a value stream for a new service:
Know how to use a value stream to provide user support
Know how the following ITIL practices contribute to a value stream for user support:
Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:
ITIL 4 Specialist Drive Stakeholder Value
ITIL 4 Specialist High-velocity IT
ITIL 4 Strategist Direct, Plan and Improve
Itil schemeCandidates must hold the ITIL 4 Foundation certificate
29.900,- | Kč bez DPH |
36.179,- | Kč s DPH |
Datum | Garantovaný | Lokalita | Jazyk kurzu | Délka kurzu | |
19. července 2021 | - | Praha | Čeština | 3 dny | Registrovat |
19. července 2021 | - | Bratislava | Slovenština | 3 dny | Registrovat |
26. července 2021 | - | Bratislava | Angličtina | 3 dny | Registrovat |
26. července 2021 | - | Praha | Angličtina | 3 dny | Registrovat |
18. října 2021 | - | Praha | Čeština | 3 dny | Registrovat |
18. října 2021 | - | Bratislava | Slovenština | 3 dny | Registrovat |
25. října 2021 | - | Praha | Angličtina | 3 dny | Registrovat |
25. října 2021 | - | Bratislava | Angličtina | 3 dny | Registrovat |
Datum | Jazyk kurzu | Délka kurzu | |
8. března 2021 | Čeština | 3 dny | Registrovat |
22. března 2021 | Angličtina | 3 dny | Registrovat |
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