Asset Manager 9.x Modules

This five-day, instructor-led training is designed to provide the technical skills and knowledge needed to implement and configure Asset Manager (AM) following Information Technology Service Management (ITSM) best practices and Information Technology Administration Management (ITAM) processes. The class covers such modules as Contracts, Financials, and Procurement. In addition, students learn how to track software licenses. These skills assist an Administrator in their ability to implement an asset management solution in an enterprise-level business or large organization. The class consists of approximately 50% lecture and 50% hands-on lab exercises. This course is designed for users who are proficient in Asset Manager.

Obsah školení

Upon successful completion of this course, you should be able to:

• Describe the evolutionary approach to Asset Management (AM)
• Differentiate between assets and configuration items (CIs)
• Federate IT assets with Universal Configuration Management Database (UCMDB)
• Differentiate between CI attributes and Asset attributes
• Describe the UCMDB-to-AM integration
• Manage catalogs and requests
• Manage estimates and purchase orders
• Manage receipts and returns
• Manage invoices
• Explain currencies
• Explain exchange rates
• Describe expenses and budgets
• Identify the different types of contracts and who uses contracts
• Describe the Contracts Data Model
• Identify the Contract module requirements
• Describe the different types of contracts
• Describe a master lease
• Work with a lease schedule
• Describe the different types of work orders
• Describe the evolution of a work order
• Track work orders
• Describe the purpose and benefits of software management
• Implement software management
• Install the software
• Describe software counters
• Ensure that the software is in compliance
• Manage software contracts
• Manage software license and installations
• Define user rights and add and remove software
• Manage software license compliance
• Describe the required components of Crystal Reports
• Locate the stored reports
• Describe how reports are referenced