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Kód školení: ITIL4DPI

ITIL® 4 Strategist Direct Plan and Improve + exam

This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Target group

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Obsah školení

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Follow-up training

ITIL 4 Specialist Create, Deliver and Support

ITIL 4 Specialist Drive Stakeholder Value

ITIL 4 Specialist High-velocity IT

Itil scheme

Předpokládané znalosti

Candidates must hold the ITIL 4 Foundation certificate

Cena školení

29.900,- Kč bez DPH
36.179,- Kč s DPH

Termíny školení

Datum Garantovaný Lokalita Jazyk kurzu Délka kurzu
6. října 2020 (Garantovaný) Praha Čeština 3 dny Registrovat

Virtuální kurz

Datum Jazyk kurzu Délka kurzu
6. října 2020 Čeština 3 dny Registrovat

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