The Listening Advantage- Strengthening understanding and Trust

Kód kurzu: NP73929

Tato část není lokalizována

This course, The Listening Advantage, is a comprehensive guide to mastering active and empathetic listening for stronger communication, leadership, and trust-building. It explores the science of listening, emotional intelligence, cultural awareness, non-verbal cues, and practical frameworks like paraphrasing, strategic questioning, and the 3Rs—Receive, Reflect, Respond. Through exercises, role-plays, and real-world applications, the course teaches individuals and teams how to overcome distractions, improve collaboration, foster psychological safety, and create a listening-driven culture that enhances engagement, innovation, feedback, and decision-making.

Odborní
certifikovaní lektoři

Mezinárodně
uznávané certifikace

Široká nabídka technických
a soft skills kurzů

Skvělý zákaznický
servis

Přizpůsobení kurzů
přesně na míru

Termíny kurzu

Počáteční datum: Na vyžádání

Garantovaný

Forma: Self-paced

Délka kurzu: 12 hodin

Jazyk: en

Cena bez DPH: 6 950 Kč

Registrovat

Počáteční datum: Na vyžádání

Garantovaný

Forma: Self-paced

Délka kurzu: 12 hodin

Jazyk: en

Cena bez DPH: 1 830 Kč

Registrovat

Počáteční
datum
Místo
konání
Forma Délka
kurzu
Jazyk Cena bez DPH
G Na vyžádání Self-paced 12 hodin en 6 950 Kč Registrovat
G Na vyžádání Self-paced 12 hodin en 1 830 Kč Registrovat
G Garantovaný kurz

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Kontakt

Popis kurzu

Tato část není lokalizována

Learn how to move beyond passive hearing by using proven techniques such as paraphrasing, reflecting, strategic questioning, and the 3Rs of listening—Receive, Reflect, and Respond—to improve understanding and communication effectiveness.

The course teaches how to listen to what is said and what remains unspoken to build stronger personal and professional relationships.

Discover how internal biases, emotions, multitasking, digital distractions, and cultural differences affect listening.

Gain the skills needed to foster trust within teams by validating perspectives, encouraging open dialogue, and creating safe spaces where people feel heard, respected, and valued.

Learn how leaders use listening to improve decision-making, manage feedback, resolve conflicts, strengthen virtual communication, and create a high-performing listening culture within organizations.

Struktura kurzu

Tato část není lokalizována

Module 1: The Power of Listening - More Than Just Hearing

  • 1. What is Active Listening?  
  • 2. The Science of Listening 
  • 3. Trust and Listening 
  • 4. The Listening Advantage 

Module 2: Listening Barriers - Identifying and Overcoming Obstacles

  • 1. Internal Distractions   
  • 2. External Distractions   
  • 3. Cultural and Contextual Differences 
  • 4. Breaking Through Barriers 

Module 3: The Art of Empathetic Listening – Connecting on a Deeper Level

  • 1. Real-World Practice: Empathy Simulation Exercise 
  • 2. Listening with Emotional Intelligence 
  • 3. Mirroring and Validation 
  • 4. The Role of Silence 

Module 4: Active Listening Techniques – Mastering Engagement in Conversations

  • 1. The 3 “R”s of Active Listening 
  • 2. Paraphrasing with Precision 
  • 3. The Power of Strategic Questions 
  • 4. Mastering Body Language 

Module 5: Building Trust Through Listening – Establishing Stronger Connections

  • 1. The Listening-Trust Loop 
  • 2. Trust-Building in Teams 
  • 3. Feedback Through Listening 
  • 4. Building Trust in Virtual Environments 

Module 6: Putting It All Together – Practical Applications and Strategies

  • 1. Daily Listening Habits 
  • 2. Creating a Listening Culture 
  • 3. Resolving Conflicts Through Listening 
  • 4. Measuring Progress 

Předpokládané znalosti

Tato část není lokalizována

  • Participants should have a foundational understanding of verbal and written communication. 
  • A willingness to receive feedback and improve interpersonal behavior is essential for gaining the full benefit of the program. 
  • Because the course emphasizes trust-building, collaboration, leadership communication, and psychological safety, participants should have some exposure to workplace, academic, or group environments. 

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