SM350 – Service Manager Advanced

Kód kurzu: SM350

Táto časť nie je lokalizovaná

This class is targeted at system administrators and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercisesю

3 860 EUR

4 632 EUR s DPH

Najbližší termín od 13.05.2024

Výber termínov

Odborní
certifikovaní lektori

Mezinárodne
uznávané certifikácie

Široká ponuka technických
a soft skills kurzov

Skvelý zákaznicky
servis

Prispôsobenie kurzov
presne na mieru

Termíny kurzov

Počiatočný dátum: 13.05.2024

Forma: Virtuálna

Dĺžka kurzu: 5 dní

Jazyk: en

Cena bez DPH: 3 860 EUR

Registrovať

Počiatočný dátum: 04.11.2024

Forma: Virtuálna

Dĺžka kurzu: 5 dní

Jazyk: en

Cena bez DPH: 3 860 EUR

Registrovať

Počiatočný dátum: Na vyžiadanie

Forma: Prezenčná/Virtuálna

Dĺžka kurzu: 5 dní

Jazyk: en/cz

Cena bez DPH: 3 860 EUR

Registrovať

Počiatočný
dátum
Miesto
konania
Forma Dĺžka
kurzu
Jazyk Cena bez DPH
13.05.2024 Virtuálna 5 dní en 3 860 EUR Registrovať
04.11.2024 Virtuálna 5 dní en 3 860 EUR Registrovať
Na vyžiadanie Prezenčná/Virtuálna 5 dní en/cz 3 860 EUR Registrovať
G Garantovaný kurz

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Kontakt

Popis kurzu

Táto časť nie je lokalizovaná

This class is targeted at system administrators and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercises. This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).

Cieľová skupina

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Administrators, developers, and managers who are responsible for configuring and tailoring Service Manager.

Štruktúra kurzu

Táto časť nie je lokalizovaná

Upon successful completion of this course, you should be able to:

  • Use the Database Manager utility to add, modify, and delete records and to load and unload records
  • Use the Database Dictionary utility to add fields and keys to tables
  • Describe the Service Manager System Language and how it is used
  • Use the Unload Script utility to unload data (for example, to migrate to another system)
  • Use Data Policy to enforce data integrity at the table level
  • Use Forms Designer to add and modify forms
  • Describe the functions of the System Definition utility and use the System Definition utility to add fields to an existing form
  • Use the RAD Debugger to troubleshoot an application and display the value of variables
  • Describe how JavaScript is used by the various Service Manager utilities
  • Describe Dynamic View Dependencies
  • Use the Global Lists utility to create and maintain dynamic and user-defined lists
  • Describe the components of Process Designer
  • Use Process Designer to build workflows, configure business rules, create task plans, and implement security
  • Use the Format Control utility to implement business rules
  • Use the Display Applications utility to modify buttons and drop-down menus
  • Use Links to establish relationships between tables
  • Create and configure views
  • Describe how the To Do queue is populated and how application queues are configured
  • Create menus and dashboards
  • Describe the components of the Document Engine
  • Create and modify wizards
  • Describe how the alert and notification engines work
  • Describe how to import and export data
  • Use activity actions to audit and track changes to specific fields for open, update, and close activities

Predpokladané znalosti

Táto časť nie je lokalizovaná

  • SM150 – Service Manager 9.x Technical Configuration
  • SM110 – Service Manager 9.x Foundations for Process Owners

Potrebujete poradiť alebo upraviť kurz na mieru?

pruduktová podpora

Naväzujúce kurzy

SM110 – Service Manager Foundations for Process Owners en/cz

Dodávateľ: Micro Focus

Oblasť: Software

Cena od:

3 860 EUR bez DPH

SM150 – Service Manager Technical Configuration en/cz

Dodávateľ: Micro Focus

Oblasť: Software

Cena od:

3 860 EUR bez DPH

SM320 – Service Manager Administration en en/cz

Dodávateľ: Micro Focus

Oblasť: Software

Cena od:

3 860 EUR bez DPH