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SM110 – Service Manager Foundations for Process Owners

Kód kurzu: SM110

Táto časť nie je lokalizovaná

This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course, which focuses on teaching the processes embedded in Service Manager, lasts five days and is a mixture of lectures and hands-on exercises.

3 860 EUR

4 632 EUR s DPH

Výber termínov
Máte otázku?
+420 731 175 867 edu@edutrainings.cz

Odborní
certifikovaní lektori

Mezinárodne
uznávané certifikácie

Široká ponuka technických
a soft skills kurzov

Zobraziť soft skills kurzy

Skvelý zákaznicky
servis

Prispôsobenie kurzov
presne na mieru

Termíny kurzov

Počiatočný dátum: Na vyžiadanie

Forma: Prezenčná/Virtuálna

Dĺžka kurzu: 5 dní

Jazyk: en/cz

Cena bez DPH: 3 860 EUR

Registrovať

Počiatočný
dátum		 Miesto
konania		 Forma Dĺžka
kurzu		 Jazyk Cena bez DPH
Na vyžiadanie Prezenčná/Virtuálna 5 dní en/cz 3 860 EUR Registrovať
G Garantovaný kurz

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Kontakt

Popis kurzu

Táto časť nie je lokalizovaná

This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course, which focuses on teaching the processes embedded in Service Manager, lasts five days and is a mixture of lectures and hands-on exercises. This course covers software versions 9.5 and the hands-on labs use the version 9.50 applications and version 9.51 server and clients.

This course is designed for new users of Service Manager who are familiar with IT Service Manager (ITSM) Information Technology Infrastructure Library (ITIL) concepts and want to learn how the Service Manager 9.x workflow engine and application platform automates, facilitates, and enforces these key ITSM ITIL processes. Users who are tasked with configuring Service Manager for their organization should attend Service Manager 9.x Technical Configuration.

Cieľová skupina

Táto časť nie je lokalizovaná

Process Owners, project managers, and other managers who are new to Service Manager

Štruktúra kurzu

Táto časť nie je lokalizovaná

Upon successful completion of this course, you should be able to:

  • Describe the processes, workflows, key features, and components for the following modules: Employee Self Service (ESS) and Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management, Service Level Management, and Request Fulfillment
  • Use the various Service Manager clients: ESS portal, Web client, Windows client, Service Request Catalog (SRC), Mobility client, and the Service Manager Service portal
  • Manage Service Manager operators and security access to applications and records
  • Describe Smart Analytics and use its various features: Smart Ticket, Smart Search, and Hot Topic Analytics
  • Describe the Service Catalog
  • Describe Service Manager reporting capabilities

Naväzujúce kurzy

SM150 – Service Manager Technical Configuration en/cz

Dodávateľ: Micro Focus

Oblasť: Software

1 termín

Cena od:

3 860 EUR bez DPH

SM320 – Service Manager Administration en en/cz

Dodávateľ: Micro Focus

Oblasť: Software

2 termíny

Cena od:

3 860 EUR bez DPH

SM350 – Service Manager Advanced en en/cz

Dodávateľ: Micro Focus

Oblasť: Software

3 termíny

Cena od:

3 860 EUR bez DPH