Webové stránky používají k poskytování služeb, personalizaci reklam a analýze návštěvnosti soubory cookie. Informace, jak tyto stránky používáte, jsou sdíleny se společností Google. Používáním souhlasíte s použitím souborů cookie. Více informací.

Rozumím

Kód školenia: SOA

ITIL® 3 Service Offerings and Agreements + exam

Obsahom tohoto školenia je vysvetlenie terminológie procesov, úloh, funkcií a činností súvisejúcich s fázou Service Design životného cyklu riadenia služby IT na základe verzie 3 infraštruktúrnej knižnice ITIL. Ide o jeden z našich štyroch modulov v oblasti "Service Capability", ktoré vychádzajú z rozdelenia úloh. Ponúkajú účastníkom získanie vyváženej znalosti najlepších postupov ITIL. Série modulov v oblasti Service Capability bude zaujímať účastníkov, ktorí majú záujem získať certifikáciu o hĺbkovej znalosti ITIL V3, najmä pokial ide o činnosti v rámci procesov a ich implementácie po dobu životného cyklu služby. Súčasťou školenia je formálne preskúšanie (komplexné preskúšanie bez možnosti použitia učebníc formou multiple-choice s ôsmimi otázkami, na ktoré je potrebné odpovedať v čase 90 minút, pre úspešné vykonanie skúšky musia študenti dosiahnuť 70% správnych odpovedí). Uvedená cena obsahuje poplatok za certifikačnú skúšku.

PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Obsah školenia

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice.
  • Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum.
  • Service Portfolio Management which provides documentation for services and prospective services in business terms.
  • Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint.
  • Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place.
  • Demand Management which identifies Patterns of Business Activity to enable the appropriate strategy to be implemented.
  • Supplier Management which ensures all partners and suppliers are managed in the appropriate way and includes contract management.
  • Financial Management which includes ensuring understanding of the service value and the management of all financial considerations.
  • Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs.
  • Operational activities of processes covered in other lifecycle phases such as Incident and Change Management.
  • Common Service Operation activities related to Service Offerings and Agreement.
  • Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreement.
  • Service Offerings and Agreement roles and responsibilities.
  • Technology and Implementation Considerations.
  • Challenges, Critical Success Factors and risks.
  • CSI as a consequence of effective Service Offerings and Agreement.
  • Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Service Offerings and Agreement” examination from PeopleCert. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme. Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

Available certifications

When you complete this training, you can register for the following certification/s.

See more info ITIL® 3 Intermediate Certificate

The following certifications are included in the price of training session.

Predpokladané vedomosti

  • Demonstrate between 2 and 4 years of professional experience in the ITSM market place.
  • Hold one or more of the following certificates:
    • ITIL® V3 Foundation Certificate in IT Service Management
    • ITIL® V2 - V3 Foundation Bridge Certificate
  • It is assumed that participants will have read the five ITIL Service Management Practices core lifecycle publications.
  • Examination candidates should be aware that at least 12 hours of personal study are required.

Cena školenia

€1,713 bez DPH
€2,056 s DPH

Termíny školenia

Dátum Garantovaný Lokalita Jazyk kurzu Dĺžka kurzu
20. januára 2020 - Praha Čeština 5 dní Registrovat
27. januára 2020 - Bratislava Slovenčina 5 dní Registrovat
20. júla 2020 - Praha Čeština 5 dní Registrovat
27. júla 2020 - Bratislava Slovenčina 5 dní Registrovat

Virtuálny kurz

Dátum Jazyk kurzu Dĺžka kurzu
Virtuálny kurz Angličtina 5 dní Registrovat

Alternatívny termín

Nevyhovuje vám žiadny z navrhovaných termínov? Napíšte nám kvôli vypísaniu alternatívneho termínu.

Kontaktujte nás