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Kód školenia: RCV

ITIL® 3 Release, Control and Validation + exam

Toto školenie sa podobne zaoberá procesmi a nástrojmi podpory prechodu služieb a ich súčastí. Ide o procesy Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Podrobne sú preberané aspekty implementácie a technológie. Súčasťou školenia je formálne preskúšanie (komplexné preskúšanie bez možnosti použitia učebníc formou multiple-choice s ôsmimi otázkami, na ktoré je potrebné odpovedať v čase 90 minút, pre úspešné vykonanie skúšky musia študenti dosiahnuť 70% správnych odpovedí). Uvedená cena neobsahuje poplatok za certifikačnú skúšku. Pri úspešnom absolvovaní tohoto školenia má účastník nárok na zisk 36 bodov PDU pre získanie či udržanie certifikácie PMI® podľa stupňa PMP®.

PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Obsah školenia

Upon successful completion of this course participants will understand:

  • The importance of the concept of Service Management as a Practice.
  • The activities, methods and functions used in each of the ITIL Release, Control and Validation processes as well as the process roles and responsibilities.
  • How to use Knowledge Management to enhance ongoing decision support and service delivery capability.
  • The importance of the Release, Control and Validation capabilities in realizing successful service transition.
  • How the ITIL Release, Control and Validation processes interacts with other Lifecycle processes.
  • Continual Service Improvement as a consequence of the ITIL Release, Control and Validation processes and functions.
  • The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL Release, Control and Validation. Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Release, Control and Validation” examination from PeopleCert. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.
  • Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

Available certifications

When you complete this training, you can register for the following certification/s.

See more info ITIL® 3 Intermediate Certificate

See more info ITIL® 3 Intermediate Certificate + Retake

The following certifications are not included in the price of training session.

Predpokladané vedomosti

Demonstrate between 2 and 4 years of professional experience in the ITSM market place. Hold one or more of the following certificates:

  • ITIL® V3 Foundation Certificate in IT Service Management
  • ITIL® V2 - V3 Foundation Bridge Certificate

It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement
  • Examination candidates should be aware that at least 12 hours of personal study are required.

Cena školenia

€1,713 bez DPH
€2,056 s DPH

Termíny školenia

Dátum Garantovaný Lokalita Jazyk kurzu Dĺžka kurzu
16. marca 2020 - Praha Čeština 5 dní Registrovat
23. marca 2020 - Bratislava Slovenčina 5 dní Registrovat
14. septembra 2020 - Praha Čeština 5 dní Registrovat
21. septembra 2020 - Bratislava Slovenčina 5 dní Registrovat

Virtuálny kurz

Dátum Jazyk kurzu Dĺžka kurzu
Virtuálny kurz Angličtina 5 dní Registrovat

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