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Rozumím

Following the upcoming discontinuation of ITIL® v3 (by the end of 2021), which we informed about in the previous article, we would like to invite you to the last open dates of ITIL® v3 advanced courses. These courses are a way to obtain the 17 required ITIL® v3 credits or ITIL® Expert certification, which will make you eligible to complete the ITIL® 4 Managing Professional transition module. If you only hold the ITIL® v3 Foundation certification, the most profitable way is to complete the ITIL® 4 Foundation course and other modules of this version. More information about the credit system and recommendations can be found here.

Kreditový systém ITIL v3

ITIL® 4 Managing Professional Transition

Have you invested hours of study time and passed the entire ITIL® v3 certification scheme, or have you earned at least 17 credits? This course serves as a bridge between the old version of ITIL® v3 and the new ITIL® 4.

Start date Duration Place Language
20. 9. 2021 5 days On-line / Praha / Bratislava CZ / SK / EN
22. 11. 2021 5 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® v3 Intermediate Lifecycle

ITIL® 3 Service Design

The course focuses on the design of IT services, includes topics of IT architecture, processes, principles and documentation.

Start date Duration Place Language
20. 9. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN
29. 11. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® 3 Service Operation

The Service Operation module focuses on the principles, processes, operations, and functions that help organizations successfully manage the performance of their products and services.

Start date Duration Place Language
11. 10. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN
22. 11. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® 3 Service Strategy

With the Service Strategy module, you gain knowledge and techniques to help you manage risk, meet, and develop strategic goals within your organization or individual programs.

Start date Duration Place Language
4. 10. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN
13. 12. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® 3 Service Transition

The Service Transition module focuses on the process and practical elements, management techniques needed to create, test, and implement products and services.

Start date Duration Place Language
20. 9. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN
8. 11. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® 3 Continual Service Improvement

The Continual Service Improvement course will guide you through the "continuous improvement of IT services" techniques throughout the ITIL® Lifecycle.

Start date Duration Place Language
25. 10. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN
29. 11. 2021 3 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® v3 Intermediate Capability

ITIL® 3 Operational Support and Analysis

Kurz Operational Support and Analysis je zameraný na zásady prevádzky služieb, riadenie udalostí, riadenie problémov, riadenie prístupov a plnenie požiadaviek.

The Operational Support and Analysis course focus on the principles of service operation, event management, problem management, access control, and compliance.

Start date Duration Place Language
6. 10. 2021 5 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® 3 Service Offerings and Agreements

In the Service Offerings and Agreements course, we will focus on the terminology of processes, tasks, functions and activities related to the Service Design phase of the IT service management lifecycle based on (version 3) the ITIL® infrastructure library.

Start date Duration Place Language
22. 11. 2021 5 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® 3 Planning, Protection & Optimization

The course focuses on the practical application of Planning, Protection & Optimization procedures to ensure capacity, availability, continuity of IT services, information security and demand management.

Start date Duration Place Language
11. 10. 2021 5 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® 3 Release, Control and Validation

This training details the processes and tools to support the transition of services and their components. These are the Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.

Start date Duration Place Language
8. 11. 2021 5 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

ITIL® Expert

ITIL® 3 Managing Across The Lifecycle

Managing Across the Lifecycle is the last of the Service Lifecycle / Service training modules. It leads to the acquisition of the ITIL® Expert certificate in IT Service Management. The aim of the course is to help professionals apply and integrate their knowledge of ITIL® in a real environment and in their own workplace.

Start date Duration Place Language
13. 9. 2021 5 days On-line / Praha / Bratislava CZ / SK / EN
6. 12. 2021 5 days On-line / Praha / Bratislava CZ / SK / EN

More information and registration

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