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ITIL/ITSM

ITIL (Information Technology Infrastructure Library) is a popular, internationally recognized IT Service Management (ITSM) standard. ITIL/ITSM area includes a wide range of courses. We will help our students with preparation for taking required certification.

Courses are delivered in association with Accredited Training Organization

PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

ITIL/ITSM

More information about ITIL/ITSM

Course list

ITIL Foundation

Course code Course name Duration About course
ITILF ITIL® 3 Foundation 3 days Detail
ITILF4F ITIL® 4 Fast Track 2 days Detail
ITILF4 ITIL® 4 Foundation 3 days Detail
ITILFC ITIL® 3 Foundation Certificate - EXAM 1h Detail
ITILFCP ITIL® 3 Foundation Certificate – proctored EXAM 1h Detail
ITILFC4 ITIL® 4 Foundation Certificate - EXAM 1h Detail

ITIL Simulace

Course code Course name Duration About course
ITILS ITIL® Simulation 1 day Detail

ITIL Intermediate Capability

Course code Course name Duration About course
SOA ITIL® 3 Service Offerings and Agreements 5 days Detail
OSA ITIL® 3 Operational Support and Analysis 5 days Detail
RCV ITIL® 3 Release, Control and Validation 5 days Detail
PPO ITIL® 3 Planning, Protection & Optimization 5 days Detail
ITILIL ITIL® 3 Intermediate Certificate - EXAM 2h Detail
ITILILP ITIL® 3 Intermediate Certificate - Proctored EXAM 2h Detail

ITIL Intermediate Lifecycle

Course code Course name Duration About course
SS ITIL® 3 Service Strategy 3 days Detail
SD ITIL® 3 Service Design 3 days Detail
ST ITIL® 3 Service Transition 3 days Detail
SO ITIL® 3 Service Operation 3 days Detail
CSI ITIL® 3 Continual Service Improvement 3 days Detail
ITILIC ITIL® 3 Intermediate Certificate - EXAM 2h Detail
ITILICP ITIL® 3 Intermediate Certificate - Proctored EXAM 2h Detail

ITIL Expert

Course code Course name Duration About course
MALC ITIL® 3 Managing Across The Lifecycle 5 days Detail
ITILMC ITIL® 3 Intermediate MALC Certificate - EXAM 2,5h Detail
ITILMCP ITIL® 3 Intermediate MALC Certificate - Proctored EXAM 2,5h Detail

Cobit

Course code Course name Duration About course
COBIT Cobit 2019 Foundation 2 days Detail

SIAM

Course code Course name Duration About course
SIAMA SIAM Awareness 1 day Detail
ITIL® 4 

The new ITIL is an evolution from ITIL® 3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.
The core elements of ITIL will remain and will continue to derive from the experiences of thousands of specialists and experts. The new ITIL® 4 version will include practical guidance on how ITIL is adopted in conjunction with practices such as DevOps, Agile and Lean. In the area of training you can expect updated syllabi and newly created courses.

The new ITIL® 4 Certification Scheme

The certification scheme went through the major change. ITIL Foundation remains, ITIL® Practitioner will no longer be a separate module in the new certification scheme, however the knowledge and principles from the ITIL® Practitioner guidance will be fundamental to all modules in ITIL® 4.

The scheme is now formed by two different designation streams: ITIL® Managing Professional (ITIL® MP) and ITIL® Strategic Leader (ITIL® SL), and comprises of the following levels:

ITIL® Foundation

ITIL® Specialist modules (3)

ITIL® Strategist

ITIL® Leader

ITIL® Master

The good news is that all certifications for ITIL will remain valid following the update. All credits gained can help you continue your ITIL journey in the new certification scheme. 

After reaching 17 ITIL® 3 credits, you will be able to complete the ITIL® Managing Professional Transition module and become the ITIL® MP. If you only have taken ITIL® 3 Foundation, then the recommended approach is to take ITIL® 4 Foundation.