ITIL (Information Technology Infrastructure Library) is a popular, internationally recognized IT Service Management (ITSM) standard. ITIL/ITSM area includes a wide range of courses. We will help our students with preparation for taking required certification.
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PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ILTInstructor-Led Training "Classroom" | WBTWeb-Based Training "Self-paced" |
OSTOnsite Dedicated Training "Your site or ours" | VILTVirtual Instructor-Led Training |
CECertification Exam |
HF421S | |
ITIL® Foundation for IT Service Management | |
3 Days | ILT/VILT |
HF415S | |
HP Race to Results Service Management Simulation | |
1 Day | ILT/VILT |
H9P68S | |
ITIL® Practitioner | |
3 Days | ILT/VILT |
HF437S | |
ITIL® Service Strategy | |
3 Days | ILT/VILT |
HF438S | |
ITIL® Service Design | |
3 Days | ILT/VILT |
HF439S | |
ITIL® Service Transition | |
3 Days | ILT/VILT |
HF442S | |
Managing Across the Lifecycle | |
5 Days | ILT/VILT |
HF440S | |
ITIL® Service Operation | |
3 Days | ILT/VILT |
HF441S | |
ITIL® Continual Service Improvement | |
3 Days | ILT/VILT |
HF428S | |
ITIL® Operational Support and Analysis | |
5 Days | ILT/VILT |
HF430S | |
ITIL® Planning, Protection and Optimization | |
5 Days | ILT/VILT |
HF429S | |
ITIL® Release, Control and Validation | |
5 Days | ILT/VILT |
HF427S | |
ITIL® Service Offerings and Agreements | |
5 Days | ILT/VILT |
Course code | Course name | Duration | About course |
CSI | ITIL® 3 Continual Service Improvement + exam | 3 days | Detail |
CSIR | ITIL® 3 Continual Service Improvement + exam and retake | 3 days | Detail |
ITILIC | ITIL® 3 Intermediate Certificate - EXAM | 2h | Detail |
ITILICP | ITIL® 3 Intermediate Certificate - Proctored EXAM | 2h | Detail |
ITILICR | ITIL® 3 Intermediate Certificate - EXAM + Retake | 2h | Detail |
SD | ITIL® 3 Service Design + exam | 3 days | Detail |
SDR | ITIL® 3 Service Design + exam and retake | 3 days | Detail |
SO | ITIL® 3 Service Operation + exam | 3 days | Detail |
SOR | ITIL® 3 Service Operation + exam and retake | 3 days | Detail |
SS | ITIL® 3 Service Strategy + exam | 3 days | Detail |
SSR | ITIL® 3 Service Strategy + exam and retake | 3 days | Detail |
ST | ITIL® 3 Service Transition + exam | 3 days | Detail |
STR | ITIL® 3 Service Transition + exam and retake | 3 days | Detail |
Course code | Course name | Duration | About course |
I4MPE | ITIL® 4 Managing Professional Transition Exam | 2h | Detail |
I4MPER | ITIL® 4 Managing Professional Exam Transition + Retake | 2h | Detail |
I4MPT | ITIL® 4 Managing Professional Transition + exam | 5 days | Detail |
I4MPTR | ITIL® 4 Managing Professional Transition + exam and retake | 5 days | Detail |
ITIL4CDS | ITIL® 4 Specialist Create, Deliver and Support + exam | 3 days | Detail |
ITIL4CDSR | ITIL® 4 Specialist Create, Deliver and Support + exam and retake | 3 days | Detail |
ITIL4DPI | ITIL® 4 Strategist Direct Plan and Improve + exam | 3 days | Detail |
ITIL4DPIR | ITIL® 4 Strategist Direct Plan and Improve + exam and retake | 3 days | Detail |
ITIL4DSV | ITIL® 4 Specialist Drive Stakeholder Value + exam | 3 days | Detail |
ITIL4DSVR | ITIL® 4 Specialist Drive Stakeholder Value + exam and retake | 3 days | Detail |
ITIL4HVIT | ITIL® 4 Specialist High Velocity IT + exam | 3 days | Detail |
ITIL4HVITR | ITIL® 4 Specialist High Velocity IT + exam and retake | 3 days | Detail |
Course code | Course name | Duration | About course |
ITILF | ITIL® 3 Foundation + exam | 3 days | Detail |
ITILF4 | ITIL® 4 Foundation + exam | 3 days | Detail |
ITILF4R | ITIL® 4 Foundation + exam and retake | 3 days | Detail |
ITILFC | ITIL® 3 Foundation Certificate - EXAM | 1h | Detail |
ITILFC4 | ITIL® 4 Foundation Certificate - EXAM | 1h | Detail |
ITILFC4P | ITIL® 4 Foundation Certificate – proctored EXAM | 1h | Detail |
ITILFC4R | ITIL® 4 Foundation Certificate - EXAM + Retake | 1h | Detail |
ITILFCP | ITIL® 3 Foundation Certificate – Proctored EXAM | 1h | Detail |
ITILFCR | ITIL® 3 Foundation Certificate - EXAM + Retake | 1h | Detail |
ITILFR | ITIL® 3 Foundation + exam and retake | 3 days | Detail |
Course code | Course name | Duration | About course |
ITILIL | ITIL® 3 Intermediate Certificate - EXAM | 2h | Detail |
ITILILP | ITIL® 3 Intermediate Certificate - Proctored EXAM | 2h | Detail |
ITILILR | ITIL® 3 Intermediate Certificate - EXAM + Retake | 2h | Detail |
OSA | ITIL® 3 Operational Support and Analysis + exam | 5 days | Detail |
OSAR | ITIL® 3 Operational Support and Analysis + exam and retake | 5 days | Detail |
PPO | ITIL® 3 Planning, Protection & Optimization + exam | 5 days | Detail |
PPOR | ITIL® 3 Planning, Protection & Optimization + exam and retake | 5 days | Detail |
RCV | ITIL® 3 Release, Control and Validation + exam | 5 days | Detail |
RCVR | ITIL® 3 Release, Control and Validation + exam and retake | 5 days | Detail |
SOA | ITIL® 3 Service Offerings and Agreements + exam | 5 days | Detail |
SOAR | ITIL® 3 Service Offerings and Agreements + exam and retake | 5 days | Detail |
Course code | Course name | Duration | About course |
ITILMC | ITIL® 3 Intermediate MALC Certificate - EXAM | 2,5h | Detail |
ITILMCP | ITIL® 3 Intermediate MALC Certificate - Proctored EXAM | 2,5h | Detail |
ITILMCR | ITIL® 3 Intermediate MALC Certificate - EXAM + Retake | 2,5h | Detail |
MALC | ITIL® 3 Managing Across The Lifecycle + exam | 5 days | Detail |
MALCR | ITIL® 3 Managing Across The Lifecycle + exam and retake | 5 days | Detail |
Course code | Course name | Duration | About course |
ITILS | ITIL® 4 Simulation | 1 day | Detail |
Course code | Course name | Duration | About course |
SIAMA | SIAM Awareness | 1 day | Detail |
Course code | Course name | Duration | About course |
COBIT | Cobit® 2019 Foundation | 2 days | Detail |
COBITE | Cobit® 2019 Foundation + exam | 2 days | Detail |
The new ITIL is an evolution from ITIL® 3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.
The core elements of ITIL will remain and will continue to derive from the experiences of thousands of specialists and experts. The new ITIL® 4 version will include practical guidance on how ITIL is adopted in conjunction with practices such as DevOps, Agile and Lean. In the area of training you can expect updated syllabi and newly created courses.
The certification scheme went through the major change. ITIL Foundation remains, ITIL® Practitioner will no longer be a separate module in the new certification scheme, however the knowledge and principles from the ITIL® Practitioner guidance will be fundamental to all modules in ITIL® 4.
The scheme is now formed by two different designation streams: ITIL® Managing Professional (ITIL® MP) and ITIL® Strategic Leader (ITIL® SL), and comprises of the following levels:
ITIL® Foundation
ITIL® Specialist modules (3)
ITIL® Strategist
ITIL® Leader
ITIL® Master
The good news is that all certifications for ITIL will remain valid following the update. All credits gained can help you continue your ITIL journey in the new certification scheme.
After reaching 17 ITIL® 3 credits, you will be able to complete the ITIL® Managing Professional Transition module and become the ITIL® MP. If you only have taken ITIL® 3 Foundation, then the recommended approach is to take ITIL® 4 Foundation.