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Course code: 2000I

ISO/IEC 20000 Introduction

Why should you attend?

 

ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).

By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.

Who should attend?

  • Individuals interested in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)  

Course overview

Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

Course price

€350 (excl. VAT)
€424 (incl. VAT)

Available terms

Date Guaranteed Location Language Duration
11. November 2019 - Prague Czech 1 day Register
25. November 2019 - Bratislava Slovak 1 day Register

Virtual Course

Date Language Duration
Virtual Course English 1 day Register

Alternative terms

Suggested dates do not suit you? Contact us for an alternative date.

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