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Kód školení: ITILF4

ITIL® 4 Foundation

This course introduces the fundamentals of IT Service Management (ITSM) based on Version 4 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for theITIL® 4 Foundation Certificate examination. Price of exam is not included in the price of the course.

ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services. ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™. Learn more about ITIL.

ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.

GUARANTEE

If you fail to pass the exam within 1 month after taking our ITIL or PRINCE2 course, we guarantee you the opportunity to attend the same training ONCE MORE FOR FREE!
(Certification exam is not included, it can be ordered separately.)

Training Pack

  • Student Coursebook ITIL® 4 Foundation
  • ITIL Exam Sample Paper
  • Supplementary materials

PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Obsah školení

Upon successful completion of this course participants will be able to:

INTRODUCTION

  • ITIL Qualification scheme
  • Exam Information
  • IT Service Management
  • Service Consumers
  • Stakeholders
  • Service Offerings
  • Service Relationship model
  • Organization

THE FOUR DIMENSIONS        

THE ITIL SERVICE VALUE SYSTEM     

  • Value
  • Output, Outcome, Costs, Risks

THE SERVICE VALUE CHAIN

  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain / Build
  • Deliver &Support
  • Value Streams

PRINCIPLES    

  • Focus on Value
  • Start where you are
  • Progress Iteratively wich feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

ITIL PRACTICES          

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Availability Management
  • Capacity and Performance Management
  • Change Control

INCIDENT MANAGEMENT     

  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management

SERVICE CONTINUITY MANAGEMENT         

  • Service Desk
  • Service Level Management
  • Service Request Management
  • Example: Regulatory Change

Available certifications

When you complete this training, you can register for the following certification/s.

See more info ITIL® 4 Foundation Certificate - EXAM

The following certifications are not included in the price of training session.

Předpokládané znalosti

Experience and knowledge of IT computing environments are useful but not essential

Cena školení

15.990,- Kč bez DPH
19.348,- Kč s DPH

Termíny školení

Datum Garantovaný Lokalita Jazyk kurzu Délka kurzu
15. července 2019 - Praha Čeština 3 dny Registrovat
15. července 2019 - Praha Angličtina 3 dny Registrovat
22. července 2019 - Bratislava Slovenština 3 dny Registrovat
22. července 2019 - Bratislava Angličtina 3 dny Registrovat
12. srpna 2019 - Praha Čeština 3 dny Registrovat
12. srpna 2019 - Praha Angličtina 3 dny Registrovat
19. srpna 2019 - Bratislava Slovenština 3 dny Registrovat
19. srpna 2019 - Bratislava Angličtina 3 dny Registrovat
7. října 2019 - Praha Angličtina 3 dny Registrovat
7. října 2019 - Praha Čeština 3 dny Registrovat
14. října 2019 - Bratislava Slovenština 3 dny Registrovat
14. října 2019 - Bratislava Angličtina 3 dny Registrovat
18. listopadu 2019 - Praha Čeština 3 dny Registrovat
18. listopadu 2019 - Praha Angličtina 3 dny Registrovat
25. listopadu 2019 - Bratislava Slovenština 3 dny Registrovat
25. listopadu 2019 - Bratislava Angličtina 3 dny Registrovat

Virtuální kurz

Datum Jazyk kurzu Délka kurzu
Virtuální kurz Angličtina 3 dny Registrovat

Alternativní termín

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