ITIL® 4 Managing Professional Transition + exam

This five–day course prepares you for the exam leading to the ITIL 4 designation: “ITIL Managing Professional (MP)”.

It is only available to ITIL v3 Experts or any individual with a minimum of 17 ITIL v3 credits.

The course content provides a holistic picture of the critical learning points and knowledge IT management professionals require on key organisational and business topics related to ITIL 4's new service value system (SVS) and its multiple components. The agenda includes:

• A review of the main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices
• A review of the SVS model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)
• Key concepts and teachings from the three ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT
• Key concepts and teachings from the ITIL Strategist advanced book and course – "Direct, Plan & Improve"
• A review and ample discussion of the examinable agenda items, at the end of each module
• Practice exams and ample opportunity to reinforce the key concepts needed for the exam
• High quality add-ons, including “how-tos” based on real-life examples from the best ITIL trainers in the world (yes, it’s really true and we’re proud of it!)

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Obsah školení

The Learning Outcomes for the ITIL 4 Managing Professional Transition module are:

From the ITIL 4 Foundation Module:

• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect

From the ITIL 4 Specialist Create, Deliver and Support Module:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
• Know how to create, deliver and support services

From the ITIL 4 Specialist High Velocity IT Module:

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

From the ITIL 4 Specialist Drive Stakeholder Value Module:

• Understand how customer journeys are designed
• Know how to foster stakeholder relationships
• Know how to shape demand and define service offerings
• Know how to onboard and offboard customers and users
• Know how to act together to ensure continual value co-creation (service consumption / provisioning)
• Know how to realise and validate service value

From the ITIL 4 Strategist Direct Plan and Improve Module:

• Understand the scope and activities relevant to Direct and plan
• Understand the role of GRC and how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement