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Rozumím

Kód školení: CDFOMTOD

Certified Data Center Facilities Operations Manager (CDFOM®)

This course will enable participants to gain in-depth knowledge of managing data center operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data center facility into manageable and systematic processes. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data center.

Obsah školení

After completion of the course the participant will be able to:

  • Implement and support requirements for Service Level Management
  • Practice safety aspects
  • Maintain the security of the physical data centre facility
  • Coordinate and supervise data centre facilities and equipment maintenance
  • Provide service management for data centre services
  • Operate the data centre making use of floor-, capacity and equipment life cycle management
  • Monitor and report on data centre availability, capacity and capability
  • Manage and implement basic data centre projects
  • Manage and support the document life cycle
  • Improve the overall efficiency of the data centre contributing to cost saving operations

Course Syllabus

Service Level Management

  • Service Level Management
  • Needs analysis
  • Capability assessment
  • Service portfolio and catalogue
  • Service Level Agreements
  • Reporting ‐ Complaint procedure 
  • Customer satisfaction
  • Service Improvement Process (SIP)

Safety and Crisis Management

  • Most common type of accidents and why they often happen
  • The roles and responsibilities of appointed safety staff
  • The importance of the OH&S or WHS manual
  • Calibration of measurement and test equipment
  • Proper lock-out/tag-out procedures
  • Emergency response plan requirement for various potential emergencies
  • The importance of Permit To Work

Physical Security

  • Standard Operating Procedures (SOP) for security
  • Security risk assessment
  • Security zones
  • Physical inspections / security patrols
  • Delivery of goods / holding area
  • Entry control of individuals
  • Badges and key management
  • Security monitoring
  • Security incident reporting

Facilities Maintenance

  • The importance of maintenance
  • Maintenance definitions
  • Maintenance operations procedures (MOP)
  • Service reports
  • Spare management
  • Tools
  • Housekeeping

Data Centre Operations

  • Shift handover
  • Walk around duties
  • Service management
  • Release management
  • Configuration management
  • Floor management
  • Equipment life cycle management

Monitoring / Reporting / Control

  • Monitoring requirements
  • Facilities monitoring matrix
  • Sensor / alarm point testing and calibration
  • Notification matrix
  • Escalation requirements
  • Reporting

Project Management

  • Project management
  • Project organization
  • Project manager
  • Initiation
  • Planning
  • Execution
  • Monitor and control
  • Closing
  • Evaluation / lessons learnt

Environmental Sustainability

  • The importance of sustainability
  • Environmental standards
  • Power efficiency indicators
  • Energy saving best practises
  • Water management
  • Sustainable energy usage

Governance and Compliance

  • The importance of document management
  • The siz sub-processes of document management
  • Asset management
  • Requirements or asset recording

Exam

Exam: Certified Data Centre Facilities Operations Specialist (CDFOS®)

Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 45 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week. 

Předpokládané znalosti

It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the DCFC®/CDCP® course before attending the CDFOS® course

Cena školení

26.500,- Kč bez DPH
32.065,- Kč s DPH

Termíny školení

Momentálně nejsou vypsané žádné termíny kurzu. Napište nám o termín.

Virtuální kurz

Datum Jazyk kurzu Délka kurzu
Virtuální kurz Angličtina 365 dní Registrovat

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